Troubleshooting
Learn steps to solve common problems
94 articles
- Accelerating Ethereum & EVM Transactions in Edge WalletThis guide explains when to accelerate a stuck transaction and how to do it in Edge for Ethereum and EVM chains (Arbitrum, Base, BNB Smart...
- How to Swap Fantom Network FTM Token to Sonic Network S Token on Edge WalletSwapping Fantom to Sonic on Edge isn’t a simple one-step exchange—it actually bridges tokens between networks. To ensure the swap works, y...
- How to claim and manage your $TCY stake in Edge (THORChain Yield token)What is $TCY? TCY is a newly minted token on Thorchain, created as part of a debt-to-equity conversion proposal voted on by node operators...
- How to Log In to Edge WalletEdge Wallet provides a secure and user-friendly way to manage your crypto. Here’s how to log in to your Edge account on your mobile device...
- Importing Spot wallet into EdgeSpot wallet is sunsetting their wallet app on April 30th 2024, and has provided instructions (here) to export assets. Before April 30, you...
- How to accelerate a Bitcoin transaction thanks to RBFBitcoin has evolved over the years to address various challenges and improve its functionality. One such improvement is the introduction o...
- How to move funds from Coinbase to EdgeMoving funds off of custodial exchanges is always encouraged to protect users. To move your funds from Coinbase you'll first need an Edge...
- How to import your BSV into ElectrumSVBitcoinSV wallet status: *deprecated* Edge accounts can no longer synchronize with the BSV blockchain. The BSV node operator that allowed ...
- How to Import BSV wallet into Electrum from Edge1. Download ElectrumBSV to desktop (Windows or a Mac) from their official site: https://electrumsv.io/download.html 2. Open up the app ...
- How to transfer your crypto from Revolut to Edge WalletIn the rapidly evolving world of cryptocurrencies, the ability to send, receive, and store digital assets securely is paramount. As of Aug...
- What is a Wallet Birthday Height?If you are an Edge user you might be familiar with the process of syncing your wallets. Wallet syncing ensures that your wallet has the mo...
- What is a UTXO?Bitcoin and Bitcoin-alike currencies such as Litecoin, Dogecoin and Bitcoin Cash, for example, are UTXO-based crypto. What is a UTXO? In t...
- How to Stake and Unstake to Earn passively with EdgeHow To Stake: Log into your Edge account Tap "View Assets" or use the Assets tab near the bottom Scroll down and tap into any of the diff...
- How do I check what tokens I hold on my Ethereum wallet?Edge is compatible with every token that utilizes the ERC20 standard. In order to offer this compatibility, the user has to enter the deta...
- How do I look up my Transaction ID or Address on the Blockchain?To see your transaction in a block explorer, tap on the transaction in your wallet history, scroll, and then tap "Show in Explorer". This ...
- How do I set the BTC mining fee?When making a send, users can adjust the network fee by tapping on the “Fee:” portion of the send screen. Tappable portions of the app are...
- How do I get my pending transaction to confirm faster using CPFP or Child Pays for Parent?If a transaction is showing as Pending on the bitcoin network and you would like to attempt to get the transaction confirmed quicker you m...
- How do I contact the team?The Edge support team can be reached by visiting our website https://edge.app/support/ which will give access to our articles, support tic...
- How do I access Bitcoin Satoshi Vision (BSV)?We have created a simple mechanism to safely split and replay protect BSV from your BCH. When you initiate the split, Edge will create a n...
- How do I setup Recovery in Edge?Log into your Edge account Go into your Edge Settings by tapping the 3 horizontal lines at the top right corner Tap on Account Setting...
- How to maximize my Edge account security?We at Edge are proud to offer the most secure, easy to use cryptocurrency wallet in the industry. Below are a list of steps you can use to...
- How to Recover BCH sent to BSVIf you accidentally sent your Bitcoin Cash (BCH) to a BSV (BSV) address, you can try a recover. Here below the steps: 1. Take note of...
- How to recover bitcoin (BTC) I accidentally sent to a FTC wallet?If you sent BTC to an FTC address, you may be able to recover them. Send this guide to the receiver and they will have to follow these ste...
- How to recover DigiByte (DGB) I accidentally sent to a DOGE address?If you sent DGB to a DOGE address, you may be able to recover them. Send this guide to the receiver and they will have to follow these ste...
- How to recover funds sent from Binance (BEP20) to an Ethereum wallet (ERC20)Edge now has the ability to split EVM chains. This means users that sent to the wrong network can now recover their funds within Edge. Fo...
- How to recover bitcoin sent to the correct wallet but to an address coming from the wrong derivation path?Some advanced users export their XPub from their wallet created on Edge and derive their addresses with other apps or with explorers. Th...
- Recover Bitcoin (BTC) sent to a Bitcoin Cash (BCH) addressBitcoin (BTC) sent to a Bitcoin Cash (BCH) address can be recovered by completing the following steps very closely: 1) First, we need to...
- Recover Bitcoin Cash (BCH) sent to a "legacy" Bitcoin (BTC) addressBitcoin Cash (BCH) sent to a "legacy" Bitcoin (BTC) address can be recovered by completing the following steps very closely: 1) First, ...
- I sent BTC to a BSV address, how do I recover them?Please note that Bitcoin (BTC) and Bitcoin SV (BSV) are two different currencies with two different chains, so you should never send BTC t...
- How to recover Tether if I accidentally sent into a Bitcoin Address?Airbitz and Edge do not natively support Tether (USDT), but USDT sent to an Edge bitcoin address can be recovered. The process requires yo...
- Recover BCH sent to a "segwit" Bitcoin addressUnfortunately, due to rules in the BCH network, there is no way for our wallet or engineers to recover your Bitcoin Cash - however, your f...
- How do I view my Transaction ID?To view your transaction: Tap "Assets" located within the bottom navigation bar Tap on the wallet that you want the transaction ID. Tap ...
- Wallet balance troubleshooting.Each wallet in your Edge account will display its balance in its native value and in your choice of fiat currency when you first created t...
- How do I view the Seed Phrase of my wallet?Viewing your Seed Phrase / Master Private Key in Edge is very simple. First you will simply open the Edge app. Tap "Assets" located wit...
- How do I restore an archived wallet?Users are able to restore all archived wallets in Edge. Tap Menu at the upper right Tap Settings Scroll to fine Tap Restore Wallets at th...
- How do I change my Password/PIN?With Edge wallet changing you, password/pin is a simple process. Go to the setting. Tap the 3 horizontal lines in the top right corner T...
- How do I upload Log Files?1) Log in to your Edge account 2) Go to Settings 3) Scroll to the bottom of the Settings screen and tap Send Logs 4) Enter your email add...
- How to use WalletConnectWalletConnect is an exciting feature within Edge that will allow our users to interact with Dapps such as Aave, Uniswap, and many others! ...
- How do I cancel a cryptocurrency transaction or get a refund once it has been sent?Once a Bitcoin or other cryptocurrency transaction has been sent, the transaction is irreversible and cannot be cancelled. This is the way...
- How do I send money?Log into your Edge account. Tap on the Send button Pick the best option. If you're sending to another wallet select the bottom option...
- How do I view my address and how do I receive money into my account?Open edge and then tap "Deposit" select "From another Wallet/Exchange" Tap on any of the wallets and you will be presented with a QR code ...
- How to setup Password RecoveryAfter you have created your account, next you will need to set up security and Password recovery questions. You will want to create a pas...
- How do I archive (delete) a wallet?Tap "Assets" located within the bottom navigation bar Locate the name of the Wallet that you would like to Archive Tap on the wallet and ...
- How do I create a new wallet?Tap "Assets" located within the bottom navigation bar. Tap on the + icon Select what type of wallet (BTC, ETH, LTC etc.) Select what fiat...
- How do I delete my account and any personal information on there?Edge does not store personal information that ties any identity to that account. When you create an Edge account no information such as a...
- How do I choose my own Node?Back by popular demand from our previous app Airbitz, Edge Wallet for iOS and Android now supports the ability for users to specify their ...
- How do I sweep my Private Key into Edge?In order to sweep your Private Key into your Edge wallet, follow the steps below: 1) Tap the 3 horizontal lines to open the side menu 2)...
- How do I archive (delete) a wallet?Locate the Asset List Screen by tapping on Assets at the lower left Locate the name of the Wallet that you would like to Archive Tap and ...
- “Invalid API Key” in Edge — What it means and how to fix itWhat this error meansMost of the time, “Invalid API key” appears when your Edge app isn’t updated to the current version or when your devi...
- Battery Saver or Power Save mode.Battery saver mode can hinder the Edge app's ability to function properly. Please disable any power-saving mode on your device before usin...
- Edge Captcha Feature: Account Protection and TroubleshootingEdge uses Captcha to protect accounts against spam. The Captcha appears as a checkbox or image selection task. Troubleshooting Captcha Is...
- Insufficient SOL when sending Solana tokenUsers will receive "Insufficient SOL" when attempting to send a Solana token when their balance is less than the required network fee. Wh...
- How to force close Edge (Android and iOS).Force closing is a method of shutting down the app running on your device. Please note this is not uninstalling. Uninstalling should be av...
- Getting a new phoneWhen upgrading or replacing your device, it's crucial to have a few pieces of information before handing over your old phone.
- Bitcoin's UTXO Model and Its Impact on Transaction FeesBitcoin operates on a model known as the Unspent Transaction Output (UTXO) system. In this article, we'll delve into the UTXO model, highl...
- What happens when a wallet is out of sync?When a wallet in Edge is in sync, it means that it's up to date with the latest blockchain data. The blockchain is essentially a decentral...
- My Exchange hasn't come in yet. Why is my exchange taking long?For example Dogecoin to BTC or BTC to Dogecoin. After doing an exchange it can normally take anywhere from 10 minutes but up to 24 hou...
- Why isn't one of the coins I want to exchange supported? The in-app Exchange utilizes our partners to process exchanges, and there are primarily four reasons why the coin or token you are tryi...
- How long does it take until the Exchange sends me my coins?This typically takes anywhere from a few minutes up to a few hours to complete. The factors that could lead it to taking longer than usu...
- What does the error message "Location restricted. Unable to complete exchange." mean?Some of our exchange partners may restrict access to their service based on your location, or where they believe you are located. For exam...
- Why do I need ETH to send Ethereum tokens?Ethereum is a smart contracts platform on which developers can create not only tokens but entire ecosystems like Dapps (decentralized appl...
- Pending Transaction ID Not Found in Block ExplorerIssue: Users may experience a prolonged "pending" status for outgoing transactions. Users may not find their transaction ID (TXID) when ...
- Why do I get an Invalid Address error when sending or receiving LTC/BCH?It's likely that the other provider you are interacting with has not updated their address formats to the latest network specs. You will n...
- Why am I getting insufficient funds and why can I not send?There are a couple of different reasons you might be seeing an insufficient funds error when attempting to send or exchange. Insuffici...
- Why do I still have small amounts or Dust left over in my wallet after doing a Max Send?Please refer to our detailed write up on Dust and Fees here: https://medium.com/airbitz/what-are-bitcoin-mining-fees-and-dust-323d5469c572...
- I just sent funds to my account, why isn't it showing up?Buying -If you have funded your account for the first time by making a purchase of cryptocurrency, please do not be alarmed if you don't s...
- Why is my transaction still Pending?Sending or Receiving a Transaction with Edge Cryptocurrency transactions usually confirm within minutes to hours when the network (e.g., ...
- My account shows an incorrect balance, what should I do? If your account is showing an incorrect balance or is unable to detect a transaction, it may be that you have an unstable internet con...
- I've been victim of a scam! What should I do?Sadly, scams are unavoidable in the cryptocurrency space.Cryptocurrency transactions are not reversible which is why bad actors like to us...
- Scam fake Edge websitesThis is a warning to all users. There is an ongoing scam where there are Edge clone websites with scammers that are posing as Edge or offe...
- Scam Telegram Groups - HT Huobi Token fake tokensThis is a warning to all users that there is an ongoing scam involving Telegram Groups with scammers that are posing as Edge or offering a...
Troubleshooting
Tutorials and Help Articles to help with the Edge application.
- Troubleshooting Camera Issues in Edge WalletIf you're having trouble launching your device camera while using Edge Wallet (such as during QR code scanning), follow these steps to res...
- Insufficient XRP when sending XRP tokenUsers will receive "Insufficient XRP" when attempting to send a XRP token when their balance is less than the required network fee. When ...
- Insufficient ETH when attempting to send tokensUsers will receive "Insufficient ETH" when attempting to send an ERC20 token when their balance is less than the required network fee. Wh...
- BSV Wallet Paused: How to export private seed and access your coinsBitcoinSV wallet status: Paused Firstly, Your funds are safe! Edge can not synchronize with the BSV blockchain, as the node operator that ...
- My ETH transactions are not going through. What should I set the fee to?Ethereum transaction fees vary depending on the current traffic of the network. This means the fee will be different on most transaction...
- Duplicate Ethereum Transaction Nonce articleEthereum was designed so that each transaction requires a sequential nonce. This is how Ethereum keeps transactions orderly without using ...
- How Edge Wallet handles incoming Replace-by-fee (RBF) transactions?When a transaction is received by Edge Wallet, this is almost immediately shown in the transactions history of the wallet, marked as Pendi...
- My BSV didn't appear when I split, how do I recover my BSV?The BSV split function creates a copy of your BCH wallet and connects it to the BSV network. Only BSV that was successfully replayed from ...
- What if your account has been compromised?If you think your Edge account has been compromised, please STOP using it. If you still have funds inside, we strongly suggest that you...
- Auth Server error messageOn rare occasions the Edge Auth Server may become inaccessible which will prevent users from using their PIN to log into their account. ...
- I forgot my username and/or password, how can I access my account?Edge does not have access to accounts or maintain any information about our users. During the account creation process, Edge never asks fo...
- Zcash NU6.1 UpgradeOn November 24, 2025 Zcash (ZEC) will undergo an upgrade called Zcash NU6.1 and will activate around block 3146400. Edge users will want t...
- Bitcoin Gold (BTG) wallet status: PausedFirstly, Your funds are safe!Edge can not synchronize with the BTG blockchain, as the node operator that allowed our implementation of BTG...
- Hedera (HBAR) Activation issueHedera (HBAR) Wallet Activation UpdateThe activation service for Hedera (HBAR) is no longer operational. As a result, new HBAR wallet addr...
- EOS will not syncSteps coming soon.
- ARRR is temporarily disabled (iOS only).EDIT: As of 4.23.0 ARRR (Piratechain) iOS will now sync. iOS users will not be able to sync ARRR until a future update that resolves th...
- Bitcoin network congestion caused by Rune ProtocolThe Bitcoin network is very congested due to transactions taking place after the Bitcoin Halving.The recent halving reduced the amount of ...
- Solana Network CongestionThe Solana (SOL) network is experiencing a lot of activity lately, and there's a high chance that transactions will fail or be delayed. If...
- BNB Beacon Chain Sunsetted: Asset Recovery StepsThe BNB Beacon Chain was deprecated by Binance in an effort to consolidate their brand into one chain, the BNB Smart Chain. The migration ...
- Pirate Chain (ARRR) - Scheduled maintenance 9-10 March, 2024Pirate Chain (ARRR) team planned an update to their wallet server to the new version 5.8.0 of Pirate Chain full node this weekend. Version...
- Monero (XMR) sync troubleshootingIntermittent synchronization issues have been showing up with some Monero wallets recently. We utilize MyMonero plugins to enable users to...
- Fetch APY Failed ERROR message Your funds are safe. You may see this error message below when tapping into your assets. This is only affecting the Earn feature wit...
- AVAX Sync IssuesAVAX will not sync new transactions and tokens will be stuck at 50% sync until our next release. This was caused by a switch to a new exp...