Common Issues
20 articles
“Invalid API Key” in Edge — What it means and how to fix itWhat this error meansMost of the time, “Invalid API key” appears when your Edge app isn’t updated to the current version or when your devi...
Battery Saver or Power Save mode.Battery saver mode can hinder the Edge app's ability to function properly. Please disable any power-saving mode on your device before usin...
Edge Captcha Feature: Account Protection and TroubleshootingEdge uses Captcha to protect accounts against spam. The Captcha appears as a checkbox or image selection task.
Troubleshooting Captcha Is...
Insufficient SOL when sending Solana tokenUsers will receive "Insufficient SOL" when attempting to send a Solana token when their balance is less than the required network fee.
Wh...
How to force close Edge (Android and iOS).Force closing is a method of shutting down the app running on your device. Please note this is not uninstalling. Uninstalling should be av...
Getting a new phoneWhen upgrading or replacing your device, it's crucial to have a few pieces of information before handing over your old phone. Most importa...
Bitcoin's UTXO Model and Its Impact on Transaction FeesBitcoin operates on a model known as the Unspent Transaction Output (UTXO) system.
In this article, we'll delve into the UTXO model, highl...
What happens when a wallet is out of sync?When a wallet in Edge is in sync, it means that it's up to date with the latest blockchain data. The blockchain is essentially a decentral...
My Exchange hasn't come in yet. Why is my exchange taking long?For example Dogecoin to BTC or BTC to Dogecoin.
After doing an exchange it can normally take anywhere from 10 minutes but up to 24 hou...
Why isn't one of the coins I want to exchange supported?
The in-app Exchange utilizes our partners to process exchanges, and there are primarily four reasons why the coin or token you are tryi...
How long does it take until the Exchange sends me my coins?This typically takes anywhere from a few minutes up to a few hours to complete.
The factors that could lead it to taking longer than usu...
What does the error message "Location restricted. Unable to complete exchange." mean?Some of our exchange partners may restrict access to their service based on your location, or where they believe you are located. For exam...
Why do I need ETH to send Ethereum tokens?Ethereum is a smart contracts platform on which developers can create not only tokens but entire ecosystems like Dapps (decentralized appl...
Pending Transaction ID Not Found in Block ExplorerIssue:
Users may experience a prolonged "pending" status for outgoing transactions.
Users may not find their transaction ID (TXID) when ...
Why do I get an Invalid Address error when sending or receiving LTC/BCH?It's likely that the other provider you are interacting with has not updated their address formats to the latest network specs. You will n...
Why am I getting insufficient funds and why can I not send?There are a couple of different reasons you might be seeing an insufficient funds error when attempting to send or exchange.
Insuffici...
Why do I still have small amounts or Dust left over in my wallet after doing a Max Send?Please refer to our detailed write up on Dust and Fees here: https://medium.com/airbitz/what-are-bitcoin-mining-fees-and-dust-323d5469c572...
I just sent funds to my account, why isn't it showing up?Buying -If you have funded your account for the first time by making a purchase of cryptocurrency, please do not be alarmed if you don't s...
Why is my transaction still Pending?Sending or Receiving a Transaction with Edge
Cryptocurrency transactions usually confirm within minutes to hours when the network (e.g., ...
My account shows an incorrect balance, what should I do? If your account is showing an incorrect balance or is unable to detect a transaction, it may be that you have an unstable internet con...