All CollectionsBuy, Sell & SwapOrder & Provider TroubleshootingOrder & Provider TroubleshootingOrder & Provider Troubleshooting16 articlesApple Pay Transaction IssuesQuick help for Apple Pay transaction issues across Edge's partners. Please find which partner is relevant to your transaction. Banxa Why ...Banxa Transaction Issues Why Was My Banxa Transaction Declined? If your Banxa transaction was declined, it’s likely due to payment issues, verification delays, o...Bitrefill Transaction IssuesWhy Was My Bitrefill Transaction Declined? If your Bitrefill transaction was declined, it may be due to payment issues, account limitation...Bits of Gold Transaction IssuesWhy Was My Bits of Gold Transaction Declined? If your transaction with Bits of Gold was declined, it’s likely due to payment issues, incom...Bity Transaction IssuesIf your transaction with Bity was declined, it may be due to bank restrictions, transaction limits, verification issues, or internal secur...Google Pay Transaction IssuesQuick help for Google Pay declines across Edge partners. Please find which partner is relevant for your transaction. Banxa Why It Might B...How long does it take until the Exchange sends me my coins?This typically takes anywhere from a few minutes up to a few hours to complete. The factors that could lead it to taking longer than usu...How long until Buy or Sell funds appear in Edge?What to expect after a Buy or Sell card or bank payment — partner timing, Resync, and order status.LibertyX (Crypto ATMs) Transaction IssuesWhy Was My LibertyX Transaction Declined? If your LibertyX crypto ATM transaction was declined, it may be due to account verification, pay...MoonPay Transaction Issues Why Was My MoonPay Transaction Declined? If your MoonPay transaction was declined, it’s usually due to card issues, verification problem...My Exchange hasn't come in yet. Why is my exchange taking long?For example Dogecoin to BTC or BTC to Dogecoin. After doing an exchange it can normally take anywhere from 10 minutes but up to 24 hou...Paybis Transaction IssuesWhy Was My Paybis Transaction Declined? If your cryptocurrency transaction on Paybis has been declined, it may be due to security measure...PayPal (via MoonPay) Transactions IssuesWhy Was My MoonPay Transaction Declined When Using PayPal? If you're using PayPal through MoonPay and the transaction fails, it's usually ...Revolut (via Paybis) Transaction IssuesWhy Was My Paybis Transaction Declined When Using Revolut? If your Paybis transaction was declined when using Revolut, it may be due to ba...Simplex Transactions IssuesWhy Was My Simplex Transaction Declined? If your transaction via Simplex didn’t go through, it may be due to security filters, payment iss...Venmo Transactions Issues (via MoonPay)Why Was My MoonPay Transaction Declined When Using Venmo? If your MoonPay transaction was declined while using Venmo, it could be due to i...
