Edge

Quick help for Apple Pay transaction issues across Edge's partners. Please find which partner is relevant to your transaction.

1. Unsupported region or card for Apple Pay
2. Incorrect authorization entry
3. Bank declined the transaction

<a href="https://support.banxa.com/en/support/tickets/new" rel="nofollow noopener noreferrer" target="_blank">Contact Banxa Support</a>: <a href="https://support.banxa.com/en/support/tickets/new" rel="nofollow noopener noreferrer" target="_blank">https://support.banxa.com/en/support/tickets/new</a>

1. Try a different card
2. Use another payment method
3. Complete KYC
4. Contact Banxa if still stuck
5. <a href="https://support.banxa.com/en/support/tickets/new" rel="nofollow noopener noreferrer" target="_blank">Contact Banxa Support</a>: <a href="https://support.banxa.com/en/support/tickets/new" rel="nofollow noopener noreferrer" target="_blank">https://support.banxa.com/en/support/tickets/new</a>

1. Insufficient funds or unsupported card
2. Apple Pay card not 3D Secure
3. Incomplete MoonPay verification
4. Security filter or limit exceeded

<a href="https://support.moonpay.com/" rel="nofollow noopener noreferrer" target="_blank"> Contact MoonPay Support</a>: <a href="https://support.moonpay.com/" rel="nofollow noopener noreferrer" target="_blank">https://support.moonpay.com/</a>

1. Use a 3D Secure-enabled card
2. Complete MoonPay KYC
3. Contact your bank
4. Check for emails from MoonPay
5. <a href="https://support.moonpay.com/" rel="nofollow noopener noreferrer" target="_blank"> Contact MoonPay Support</a>: <a href="https://support.moonpay.com/" rel="nofollow noopener noreferrer" target="_blank">https://support.moonpay.com/</a>

1. Transaction flagged as risky
2. Apple Pay card not accepted
3. Bank blocked the payment

<a href="https://support.paybis.com/" rel="nofollow noopener noreferrer" target="_blank"> Contact Paybis Support</a>: <a href="https://support.paybis.com/" rel="nofollow noopener noreferrer" target="_blank">https://support.paybis.com/</a>

1. Retry after 24 hours
2. Try another card
3. Complete KYC on Paybis
4. Check for Paybis email alerts
5. <a href="https://support.paybis.com/" rel="nofollow noopener noreferrer" target="_blank"> Contact Paybis Support</a>: <a href="https://support.paybis.com/" rel="nofollow noopener noreferrer" target="_blank">https://support.paybis.com/</a>

1. Invalid Apple Pay setup or card
2. Verification incomplete
3. Bank blocked the charge
4. Exceeded Simplex limits

Use a valid, verified card with Apple Pay

<a href="https://www.simplex.com/SUPPORT" rel="nofollow noopener noreferrer" target="_blank">Contact Simplex Support</a>: <a href="https://www.simplex.com/SUPPORT" rel="nofollow noopener noreferrer" target="_blank">https://www.simplex.com/SUPPORT</a>

1. Use a valid, verified card with Apple Pay
2. Finish Simplex verification
3. Contact your bank
4. Look for messages from Simplex
5. <a href="https://www.simplex.com/SUPPORT" rel="nofollow noopener noreferrer" target="_blank">Contact Simplex Support</a>: <a href="https://www.simplex.com/SUPPORT" rel="nofollow noopener noreferrer" target="_blank">https://www.simplex.com/SUPPORT</a>

Quick help for Apple Pay transaction issues across Edge's partners. Please find which partner is relevant to your transaction. 
Banxa
Why ...

Apple Pay Transaction Issues

Home

Find answers and get help from Intercom Support and Community Experts

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Advertising cookies are set by our advertising partners to collect information about your use of the site, our communications, and other online services over time and with different browsers and devices. They use this information to show you ads online that they think will interest you and measure the ads' performance. Social media cookies are set by social media platforms to enable you to share content on those platforms, and are capable of tracking information about your activity across other online services for use as described in their privacy policies.

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

These cookies are necessary for the website to function and cannot be switched off in our systems.

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Empty Help Center

Uh oh. That page doesn’t exist.

Search results

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.