Google Pay Transaction Issues

Quick help for Google Pay declines across Edge partners. Please find which partner is relevant for your transaction. 

Banxa

Why It Might Be Declined:

1. Unsupported card or region for Google Pay
2. Incorrect authorization step
3. Bank declined transaction

What to Do:

1. Try a different card in Google Pay
2. Use a different payment method
3. Complete KYC
4. Contact Banxa if still stuck
5. Contact Banxa Support: https://support.banxa.com/en/support/tickets/new

MoonPay

Why It Might Be Declined:

1. Insufficient funds or unsupported card
2. Google Pay not verified with a 3D Secure card
3. Incomplete MoonPay KYC
4. Security filters or exceeded limits

What to Do:

1. Use a 3D Secure-enabled card with Google Pay
2. Complete verification on MoonPay
3. Contact your bank
4. Check MoonPay emails for alerts
5. Contact MoonPay Support: https://support.moonpay.com/

Paybis

Why It Might Be Declined:

1. Risk flagged by Paybis’ system
2. Google Pay card not supported for crypto
3. Bank rejected the payment

What to Do:

1. Retry after 24 hours
2. Try another Google Pay-linked card
3. Complete KYC
4. Check email from Paybis
5. Contact Paybis Support: https://support.paybis.com/

Simplex

Why It Might Be Declined:

1. Insufficient funds or invalid card setup
2. Google Pay not fully verified
3. Bank or Simplex blocked the transaction
4. Purchase limits exceeded

What to Do:

1. Use a valid, verified card in Google Pay
2. Finish verification on Simplex
3. Contact your bank
4. Check for emails from Simplex

Contact Simplex Support: https://www.simplex.com/SUPPORT