If you have any questions about an existing cryptocurrency transaction, please locate your transaction details and identify which exchange is selected for the order.
Note: all purchases or sells of cryptocurrency will include an email sent to the address that you have on file with the exchange - please check junk and spam folders
Purchase and Sell (Fiat Partners)
see below for list of contact information for our fiat partners, facilitating exchanges between your Edge wallets and your bank
Banxa: (primary option for UK and Australian residents)
• support.banxa.com/en/support/tickets/new
Kado: (bank/wire transfers):
Paybis: (card payments and small orders)
• support.paybis.com/hc/en-us/requests/new
Moonpay: (card payments including PayPal, Venmo)
• support.moonpay.com/hc/en-gb/requests/new
Simplex: (wide regional and payment support)
• support@simplex.com
• support.simplex.com/hc/en-gb/requests/new
Bity: (SEPA transfers using IBAN information)
Bits of Gold: (servicing Israel and Europe)
• bitsofgoldhelp.freshdesk.com/en/support/home
Mt. Pelerin: (bank & card transfers)
LibertyX: (industry-leading cryptocurrency ATMs)
• libertyx.zendesk.com/hc/en-us
Bitrefill: (instant gift cards)
Cryptocurrency-to-Cryptocurrency Exchange Partners
see below for our in-app exchange parters handling swaps between different cryptocurrencies
Decentralized:
-
LI.FI
- Discord: https://discord.com/invite/jumperexchange
- Docs: Support@exchange
-
0x Protocol
-
Twitter: https://twitter.com/zeroexprotocol
-
Discord: https://discord.com/invite/official0x
-
Maya Protocol
- Discord: https://discord.gg/mayaprotocol
- Email: Support@exchange
-
Thorchain
- Status: https://track.ninerealms.com/
- Telegram: https://t.me/thorchain_org
- Yield: https://app.thoryield.com/accounts
-
TombSwap
- Email: Support@exchange
-
Rango
- Status: https://explorer.rango.exchange/
- Discord: https://discord.com/invite/q3EngGyTrZ
- Stuck: app.symbiosis.finance/pending
- Email: Support@exchange
-
Velodrome
- Discord: discord.gg/velodrome
-
XRP DEX
- (contact Edge support for assistance)
-
Cosmos IBC
- (contact Edge support for assistance)
-
Swapkit
- (contact Edge support for assistance)
and more
Centralized:
(may occasionally request KYC information in order to complete an order - see KYC article)
-
Change NOW
- Web: https://changenow.io/
- Status: https://changenow.io/exchange/txs/6ed1fe06445463
- ChangeHero
-
LetsExchange
- Web:
- Email: Support@exchange
-
Godex
- Web:
- Email: Support@exchange
-
SideShift.ai
- Web:
- Email: Support@exchange
-
Swapuz
- Web:
- Email: Support@exchange
-
Exolix
- Status: https://exolix.com/transaction/*ex...*
and more
Note: Edge continues to integrate more exchanges to be available in-app for our users, if you need contact information for an exchange that is not listed above, please contact Edge support and will be glad to help connect you with the teams who can help!
Contact Edge
If you still need assistance or have any questions about using the Edge app, please feel free to reach us through your preferred contact method below and we will be happy to help!
Live Chat:
- You can live chat with us from any of the pages on our website and should see the icon in the below right of your screen now
- Text us your questions, screenshots, and transaction information at any time and we will be happy to help review anything you need
- Setting us apart in the industry, you can speak 1-on-1 with our live support over the phone! Our agents are located around the world and all calls receive a callback within ~4-48 hours
- Filing a support ticket helps give us all the information necessary to help resolve any issues or questions you may have - please include as much detail as possible
Socials:
- Edge support is also available on select social media sites limited to the ones listed below
Note: Edge does NOT offer support through WhatsApp or Telegram. Please avoid any imposters claiming to be Edge on those platforms (see common scams resources)
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