Force closing is a method of shutting down the app running on your device. Please note this is not uninstalling. Uninstalling should be avoided if we are troubleshooting issues.
Force close on Android:
Method 1:
- Swipe down from the top of your device to show the notification panel
- Swipe down again and then tap on the "Gear" or settings icon
- Tap on "Apps"
- Find and tap on Edge
- Tap "Force Stop"
Method 2:
- From the Home Screen, swipe up from the bottom of the screen. Swipe slow to see all open apps. NOTE: On Samsung the same action is the 3 vertical lines or on Android devices without gesture the square icon
- Swipe right or left to locate Edge
- Swipe up on the app preview to close Edge
Force close on iOS:
- From the Home Screen, swipe up from the bottom of the screen. Swipe slow to see all open apps
- Swipe right or left to locate Edge
- Swipe up on the app preview to close Edge
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