Simplex Transactions Issues

Why Was My Simplex Transaction Declined?

If your transaction via Simplex didn’t go through, it may be due to security filters, payment issues, or verification problems.

Common Reasons

1. Payment Issues: Insufficient funds, incorrect card details, or no 3D Secure
2. Verification Incomplete: Missing ID or payment method confirmation
3. Bank Restrictions: Crypto purchases may be blocked or marked as cash advances
4. Security Flag: Fraud detection system may auto-decline suspicious activity

Recommended Actions

1. Double-check card details and verification status
2. Try another payment method
3. Contact your bank
4. Check your email (including spam) for Simplex verification requests
5. Contact Simplex Support: https://www.simplex.com/SUPPORT