If you have any questions about an existing cryptocurrency transaction, please locate your transaction details and identify which exchange is selected for the order.
Note: all purchases or sells of cryptocurrency will include an email sent to the address that you have on file with the exchange - please check junk and spam folders
Buying and Selling Cryptocurrency (On/Off Ramps)
contact information for our fiat-crypto partners that facilitate exchanges between Edge and your bank
Banxa: (primary option for UK and Australian residents)
Paybis: (card payments and small orders)
Moonpay: (card payments including PayPal, Venmo)
Simplex: (wide regional and payment support)
Bity: (SEPA transfers using IBAN information)
Bits of Gold: (servicing Israel and Europe)
Mt. Pelerin: (bank & card transfers)
LibertyX: (industry-leading cryptocurrency ATMs)
Bitrefill: (instant gift cards)
Crypto-to-Crypto Exchange Partners (Swaps)
in-app swap parters facilitating exchanges between different cryptocurrencies
Decentralized:
LI.FI
support ticket: https://help.li.fi/hc/en-us/requests/new
0x Protocol
Maya Protocol
Discord: https://discord.gg/mayaprotocol
Thorchain
Status: https://track.ninerealms.com/
Telegram: https://t.me/thorchain_org
Rango
Velodrome
Discord: discord.gg/velodrome
XRP DEX
(contact Edge support for assistance)
Cosmos IBC
(contact Edge support for assistance)
Swapkit
(contact Edge support for assistance)
...and more!
Centralized:
(may occasionally request KYC information in order to complete an order)
Change NOW
ChangeHero
LetsExchange
Godex
SideShift.ai
https://help.sideshift.ai (use their chat bubble)
Swapuz
Exolix
...and more!
Edge continues to integrate more exchanges partners to provide the best order routing for you! If you need contact information for an exchange that is not listed above, please contact Edge support and we'll connect you with the appropriate team who can help.
Contact Edge
If you still need assistance or have any questions about using the Edge app, please feel free to reach us through your preferred contact method below and we will be happy to help!
Live Chat
You start a live chat with us from any of the pages on our website using the icon in lower-right corner of the screen
Text Message (SMS)
Text us your questions, screenshots, and transaction information at any time and we will be happy to help review anything you need
+1 (888) 988-5951 (texting only)
Phone Call
Setting us apart in the industry, you can speak 1-on-1 with our live support over the phone! Our agents are located around the world and all calls receive a callback within ~4-48 hours
+1 (619) 777-5688 (calls only)
Support Ticket
Filing a support ticket will let you include as more detailed information as necessary to help resolve any query.
Socials
Edge support can also be reached on select social media sites, limited to:
Note: Edge does NOT offer support through WhatsApp or Telegram. Please avoid any imposters claiming to be Edge on those platforms!