If you have questions about a cryptocurrency transaction, locate your transaction details first. For in-app swaps, open Exchange Details from the sending wallet transaction and check Exchange Service (DEX vs Centralized).

Note: Buy/Sell orders usually send a confirmation email from the ramp partner — check junk and spam folders.

Fiat partners between Edge and your bank — contact the partner for payment, KYC, or refund issues on buy/sell orders.

Banxa (UK, Australia)

Paybis (card, small orders)

Moonpay (card, PayPal, Venmo)

Simplex

Bity (SEPA / IBAN)

Bits of Gold (Israel, Europe)

Mt. Pelerin

LibertyX (ATMs)

Bitrefill (gift cards)

Missing or delayed exchanged coins from a DEX swap: DEX swaps usually complete on-chain when your outgoing transaction confirms and payout is sent to your Payout Address. If the balance is missing in Edge, resync the receiving wallet first.

For DEX types and cross-chain timing (THORChain, Maya, Rango, SwapKit), see What is the in-app Exchange?. Contact Edge Support with your transaction ID and Exchange Details — Edge does not recommend contacting DEX protocol Discord or third-party communities.

Partners may request KYC to complete an order. For missing swaps, contact Edge Support with Exchange Details first; partner contacts below are for when Edge directs you or for order status pages.

Need a partner not listed? Contact Edge Support — we will connect you with the right team.

How do I contact the team? — Live chat, SMS +1 (888) 988-5951, phone +1 (619) 777-5688, support ticket.

Edge does NOT offer support through WhatsApp or Telegram. Avoid imposters on those platforms.