If you have any questions about an existing cryptocurrency transaction, please locate your transaction details and identify which exchange is selected for the order.
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Note: all purchases or sells of cryptocurrency will include an email sent to the address that you have on file with the exchange - please check junk and spam folders

Purchase and Sell (Fiat Partners)

see below for list of contact information for our fiat partners, facilitating exchanges between your Edge wallets and your bank

​Banxa: (primary option for UK and Australian residents)

• [email protected]

• support.banxa.com/en/support/tickets/new

Kado: (bank/wire transfers):

• [email protected]

• faq.kado.money

Paybis: (card payments and small orders)

• [email protected]

• support.paybis.com/hc/en-us/requests/new

• paybis.com/contacts

Moonpay: (card payments including PayPal, Venmo)

• [email protected]

• support.moonpay.com/hc/en-gb/requests/new

Simplex: (wide regional and payment support)

• [email protected]
• support.simplex.com/hc/en-gb/requests/new

Bity: (SEPA transfers using IBAN information)

• [email protected]

• sophia.bity.com

• www.bity.com

Bits of Gold: (servicing Israel and Europe)

• bitsofgoldhelp.freshdesk.com/en/support/home

Mt. Pelerin: (bank & card transfers)

• [email protected]

• mtpelerin.com/contact

• mtpelerin.com/support

LibertyX: (industry-leading cryptocurrency ATMs)

• [email protected]

• libertyx.zendesk.com/hc/en-us

Bitrefill: (instant gift cards)

• [email protected]

Cryptocurrency-to-Cryptocurrency Exchange Partners

see below for our in-app exchange parters handling swaps between different cryptocurrencies

Decentralized:

and more

Centralized:

(may occasionally request KYC information in order to complete an order - see KYC article)

and more

Note: Edge continues to integrate more exchanges to be available in-app for our users, if you need contact information for an exchange that is not listed above, please contact Edge support and will be glad to help connect you with the teams who can help!
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If you still need assistance or have any questions about using the Edge app, please feel free to reach us through your preferred contact method below and we will be happy to help!
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​Live Chat:

Text Message (SMS):

Phone Call:

Support Ticket:

Socials:

Note: Edge does NOT offer support through WhatsApp or Telegram. Please avoid any imposters claiming to be Edge on those platforms (see common scams resources)