When you log into your Edge account on a new or unrecognized device, or after a fresh reinstall of Edge, you may see the Authorize Device screen (also called an IP Validation lockout).
This screen means Edge detected a login from a location or device it does not recognize yet. Your funds stay protected: even if someone had your username and password, they would still face this waiting period before accessing your account.
You may encounter one of the security screens below:
Bypass the wait immediately
You can skip the security period right away if either option applies:
2FA code — Enter the Two-Factor Authentication backup code you saved when you set up 2FA in Edge (Menu ≡ → Settings → Set Up 2-Factor Security). This only works if you saved the code before losing access.
Another logged-in device — Approve the login from a phone or tablet that is still logged in to the same Edge account, or use Edge Login Scan (QR) from that device.
If neither option is available, you must wait for the security period on the Authorize Device screen to expire before you can log in on this device.
How long is the security period?
Minimum: 7 days.
Longer periods: If you have not logged in for a long time, the timer can be much longer (weeks, months, or more) to protect dormant accounts.
The unlock date and Lock ID are shown on the Authorize Device screen.
Important: Keep the Edge app installed on this device. Uninstalling or reinstalling restarts the timer and issues a new Lock ID.
Request a shorter security period (manual authentication)
If you cannot use 2FA or another logged-in device, you must wait at least 7 days before this device can log in. That 7-day minimum is the shortest security period Edge uses for an unrecognized login.
If your timer is longer than 7 days (dormant accounts can show weeks, months, or more), or you cannot bypass the screen at all, Edge Support may be able to reduce the lock timer after verifying account ownership.
You do not need to open a separate ticket or use a different contact channel if you are already emailing or chatting with support — reply in the same conversation with the information below.
Information support needs
Copy this list into your reply and fill in what you can:
Username -
Lock ID - (at the bottom of the Authorize Device screen)
Account details
Approximate month and year the account was created? -
Approximate month and year of your last successful login? -
Device(s) you used in the past (e.g. iPhone 12, Samsung Galaxy)? -
City or region you normally access the account from? -
Support will compare your answers with login records. Never share your password or seed phrase in email or chat.
What happens next
Keep the app installed until the timer expires or support confirms a reduction.
After you regain access, set up 2FA and store the backup code safely so you can authorize new devices immediately in the future.
Seed phrase vs Edge account
Your Edge account is secured with a username and password (and optional 2FA). A recovery seed phrase for an individual wallet does not bypass the Authorize Device screen for your Edge login. To access your account on a new device, use your username and password once the security period ends or after support reduces the timer.
Related articles
Still need help?
If you are stuck on this screen, contact support with the Username, Lock ID, and account details above. If links on the support site do not work, email [email protected] from the address you used before, or continue the conversation where you already reached out.