The exchange utilizes our partner ShapeShift to make the exchange and there are primarily 3 reasons why the coin or token you are trying to exchange might not be supported.

  1. ShapeShift might not support the coin or token that you are trying to exchange
  2. Edge does not support and cannot hold the coin or token that you are trying to receive
  3. A liquidity issue where ShapeShift may temporarily be out of that coin or token

Exchanging coins/tokens in Edge requires that both ShapeShift and Edge both support the source and received coins. The coins are subject to ShapeShift's liquidity and may be temporarily unavailable. If that happens, try to do the exchange at a later time.

To request a coin be added to Edge, use the form on our homepage. To request a coin at ShapeShift, use their form here.

Matthew is the author of this solution article.

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