This typically takes anywhere from a few minutes up to a few hours to complete.
The factors that could lead it to taking longer than usual could be due to:
- The traffic on the network and the time it takes for the initial transaction to confirm
- ShapeShift's liquidity on the coin
If you experience an exchange transaction that is taking longer than 24 hours to complete, we recommend contacting ShapeShift's support team over at https://shapeshift.zendesk.com/hc/en-us/requests/new
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