Unfortunately, due to rules in the BCH network there is no way for our wallet or engineers to recover your funds, but your funds can be recovered with the help of a BCH miner. They use your information to create a transaction on your behalf and include it in a block that they find (for a fee). We have had success in the past utilizing BTC.com’s recovery service here: https://bch.btc.com/docs/help/bch_segwit_recovery *This automated service is discontinued but we've heard from users that they've received recovery assistance by emailing admin@btc.com*

They require three pieces of information in order to recover your funds. 

  1. Bitcoin Cash transaction hash on Segwit address

    • The wallet/exchange that sent the funds can provide this information

  2. Public key for this Segwit address

    • This needs to be generated with your private seed. Follow these steps:

      1. Tap on the three dots to the right of the BTC wallet that holds the misplaced BCH

      2. Master Private Key

      3. Write down the private key phrase exactly

      4. Go to https://iancoleman.io/bip39/

      5. Enter the private key phrase into the BIP39 Mnemonic field

      6. Under Derivation Path, select BIP49

      7. Under Derived Addresses, the public key you are looking for is next to the address that holds the BCH

  3. Address to receive Bitcoin Cash

    • This is the address you want the recovered BCH sent to. In Edge, your BCH wallet address will begin with “bitcoincash:”

Enter these three pieces of information into the BTC.com form and they will attempt to recover your funds.