Unfortunately, due to rules in the BCH network there is no way for our wallet or engineers to recover your funds, but your funds can be recovered with the help of a BCH miner. They use your information to create a transaction on your behalf and include it in a block that they find (for a fee). We have had success in the past utilizing BTC.com’s recovery service here: https://bch.btc.com/docs/help/bch_segwit_recovery
They require three pieces of information in order to recover your funds.
Bitcoin Cash transaction hash on Segwit address
The wallet/exchange that sent the funds can provide this information
Public key for this Segwit address
This needs to be generated with your private seed. Follow these steps:
Tap on the three dots to the right of the BTC wallet that holds the misplaced BCH
Master Private Key
Write down the private key phrase exactly
Enter the private key phrase into the BIP39 Mnemonic field
Under Derivation Path, select BIP49
Under Derived Addresses, the public key you are looking for is next to the address that holds the BCH
Address to receive Bitcoin Cash
This is the address you want the recovered BCH sent to. In Edge, your BCH wallet address will begin with “bitcoincash:”
Enter these three pieces of information into the BTC.com form and they will attempt to recover your funds.
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