If a transaction is showing as Pending, this means that the transaction has been broadcast to the Bitcoin network, but it has not yet been confirmed by the network as a valid transaction.
Transactions can typically take up to a an hour to receive confirmations when the Bitcoin network is not congested. However, due to the increasing traffic on the network, transactions are taking longer than usual to receive confirmations. In some cases, we have seen transactions take up to two days or longer to confirm. Unfortunately, these time frames are not static, they are dependent on the state of the network in real time.
This is a problem with the Bitcoin network as a whole, and affects all wallets equally.
Prior to sending a transaction, a user can increase their transaction fee to a "high" fee. By doing so, this increases the likelihood of a transaction receiving confirmations more quickly. This is because the bitcoin miners, those that confirm transactions on the network, receive the transaction fee attached to a transaction for doing so.
To increase the transaction fee in Airbitz, after scanning or entering an address, you will be taken to the Slide to Confirm screen. In the Slide to Confirm screen, tap the word "bits", and select "High Fee".
If the transaction that is showing as Pending is a transaction you are receiving into your Airbitz wallet, there is unfortunately nothing you can do to allow this transaction to receive confirmations more quickly. However, if the transaction was sent out of your Airbitz wallet and is now showing as Pending, there is a potential option available called a "Child Pays for Parent" (CPFP) transaction. Below are the steps:
1. Tap on the transaction within your Transactions screen --> tap on Advanced in the bottom left corner --> look at Destination on the screen that appears and see if there are two addresses listed underneath Destination. If so, you *will* be able to do the CPFP transaction.
2. Go to the Request screen --> tap Copy
3. Go to the Scan screen --> tap Address --> paste the address. Verify it's the same address that you copied from the Request screen.
4. Tap 'bits' (the blue text that indicates the bitcoin denomination directly above USD). Choose "High" fee.
5. Tap the green Max button.
6. Send the transaction.
Please be aware that this may cost quite a lot in mining fees as it will spend your entire wallet balance back to yourself. Before sending this transaction, please take note of the mining fee included and be sure that you are comfortable sending this transaction with the given fee.
Lastly, we are not responsible if the higher transaction fee receives delayed confirmations, so please proceed at your own risk.
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