Sending or Receiving a transaction


Transactions can typically take anywhere from a few minutes up to a few hours to confirm when a cryptocurrency network is not congested. When there is increased traffic on a network (BTC, ETH, etc..), transactions may take longer than anticipated. In some cases, we have seen transactions take days to confirm. This is a problem the networks themselves experience, which affects all wallets equally.


If you are receiving crypto, there is no way to change the confirmation time, since the person sending the crypto controls that transaction's priority based on the fee they provided with that transaction. Check with the sender to make sure they have successfully sent the funds, and ask for a transaction ID so you can easily look up the transaction status using Blockchair .


If you are sending crypto, you can increase your transaction’s priority by paying a higher network fee. Edge does not make any money from this, as 100% of the fee goes to the respective network.


You can set the fee of your outgoing transaction by tapping the Fee field at the Slide to Confirm screen. You will then select Change Mining Fee, and choose a low, optimal, high, or custom fee.  


If your outgoing transaction has been pending for an unusually long period of, time there's a chance it was dropped by the network. You can check its status by looking it up on a block explorer (tap on the transaction in your history > View advanced transaction data > Show in Block Explorer). If the block explorer finds your transaction, then it's still waiting to be confirmed and you'll need to wait longer. 


If the block explorer can't find your transaction, then it has been dropped. To resolve, tap and hold (long press) on the wallet from the wallets list screen and then tap Resync





Pending transaction from a purchase

Pending transactions from a purchase made inside Edge will be determined by the confirmation time of the network, as well as the 3rd party settlement times.


3rd Party Payment Partner

Wyre 

Purchases take 5 business to settle on purchases, and 1-2 business days to complete after a sale. For more info check out our Wyre FAQ article.


Simplex  

Settlement time for Simplex purchases are 10-30 minutes.

For more info check out our Simplex FAQ article.


Moonpay

Settlement time for Moonpay transactions are about 10 minutes.

For more info check out our Moonpay FAQ article.


Have Questions or need more assistance? Email us at support@edge.app . We’ll be happy to help!