They require three pieces of information in order to recover your funds.
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Bitcoin Cash transaction hash on Segwit address
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The wallet/exchange that sent the funds can provide this information
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Public key for this Segwit address
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This needs to be generated with your private seed. Follow these steps:
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Tap and hold on the BTC wallet that holds the misplaced BCH
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Tap on Master Private Key
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Write down the private key phrase exactly
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Enter the private key phrase into the BIP39 Mnemonic field
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Under Derivation Path, select BIP49
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Under Derived Addresses, the public key you are looking for is next to the address that holds the BCH
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Address to receive Bitcoin Cash
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This is the address you want the recovered BCH sent to. In Edge, your BCH wallet address will begin with “bitcoincash:”
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Enter these three pieces of information into the BTC.com form and they will attempt to recover your funds.
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