Bity Transaction Issues

If your transaction with Bity was declined, it may be due to bank restrictions, transaction limits, verification issues, or internal security checks. Here's a quick overview of what might’ve gone wrong and how to fix it:

Common Reasons

• Payment Issues: Insufficient funds or incorrect bank transfer information

• Verification Incomplete: ID, bank details, or documentation not fully verified

• Bank Restrictions: Some banks block or delay crypto-related wire transfers

• Security Review: Transactions may be auto-declined if flagged as suspicious

• Transaction Limits: Exceeding Bity’s daily, monthly, or per-transaction limits

Important Limit Notes

1. 24-Hour Limit: Bity has a €900 limit every 24 hours. This includes both completed and uncompleted orders. For example:

   • If you complete an order for €400 and another for €500, you’ve hit the limit and must wait 24 hours from the latest order.

   • If you start but don’t complete a €500 order, and then try to place a €600 order, you’ll be blocked because the system still counts the uncompleted €500.

2. Order Reset Needed: If uncompleted orders are blocking you, contact Bity to reset your order history tied to your IBAN.

3. High Risk Country: Bity may decline transactions from high-risk countries. To check your IBAN:

   • Use this tool: https://resources.davidcoen.it/highriskchecker/

   • It compares your IBAN's prefix against Bity’s country risk list here: https://data.bity.com/countries/compendium

   • This check does not store your IBAN.

Recommended Actions

• Double-check your payment details and ensure funds are available

• Complete all KYC/verification steps in your Bity account

• Contact your bank to confirm they support crypto-related transactions

• Monitor your email (and spam) for messages from Bity requesting additional info

• Retry the transaction after verifying the steps above

Contact Bity Support

• Chat bubble on www.bity.com

• Email: support_edge@bity.com

• Support Center: https://help.bity.com/en/