Apple Pay Transaction Issues

Quick help for Apple Pay transaction issues across Edge's partners. Please find which partner is relevant to your transaction. 

Banxa

Why It Might Be Declined:

1. Unsupported region or card for Apple Pay
2. Incorrect authorization entry
3. Bank declined the transaction

What to Do:

1. Try a different card
2. Use another payment method
3. Complete KYC
4. Contact Banxa if still stuck
5. Contact Banxa Support: https://support.banxa.com/en/support/tickets/new

MoonPay

Why It Might Be Declined:

1. Insufficient funds or unsupported card
2. Apple Pay card not 3D Secure
3. Incomplete MoonPay verification
4. Security filter or limit exceeded

What to Do:

1. Use a 3D Secure-enabled card
2. Complete MoonPay KYC
3. Contact your bank
4. Check for emails from MoonPay
5.  Contact MoonPay Support: https://support.moonpay.com/

Paybis

Why It Might Be Declined:

1. Transaction flagged as risky
2. Apple Pay card not accepted
3. Bank blocked the payment

What to Do:

1. Retry after 24 hours
2. Try another card
3. Complete KYC on Paybis
4. Check for Paybis email alerts
5.  Contact Paybis Support: https://support.paybis.com/

Simplex

Why It Might Be Declined:

1. Invalid Apple Pay setup or card
2. Verification incomplete
3. Bank blocked the charge
4. Exceeded Simplex limits

What to Do:

1. Use a valid, verified card with Apple Pay
2. Finish Simplex verification
3. Contact your bank
4. Look for messages from Simplex
5. Contact Simplex Support: https://www.simplex.com/SUPPORT