Getting a new phone

When upgrading or replacing your device, it's crucial to have a few pieces of information before handing over your old phone.

• Be sure you know your Username and Password.
• Logging in from an unrecognized device can cause a 7-day lock out (see note below). You can prevent this by enabling and using a 2FA code for your account. This can be obtained from your old device by tapping Menu (≡) > Settings > Setup 2-Factor.
• If you do not know the password, with both devices available, you can easily transfer your account over to the new device, using Edge's Login Scan feature. Here are the steps:
  1. On the new device install Edge and then open the app.
  2. Tap the "Sign in" button, and then tap the small QR-code symbol near the bottom.
  3. From the old device, log into your account & tap menu (≡) > Scan QR
  4. Then scan the Login QR that's on the new device.

Tip: You now also have an opportunity to set a new password by tapping on the "Security Check: Tap to Verify Password" notice, and selecting "I Forgot. Change Password" 

A note on Edge's 2-Factor security system:

This is a security measure that's enabled by default and triggered when our servers detect a login from a new or un-recognized device. This would include if the app was deleted and reinstalled.

For immediate access to your Edge account, you must either:

1. Use the 2FA code (if you enabled and saved it before trigging the 7-day lock out)
2. Use an already recognized device to log into a new / un-permissioned device.
3. Wait the 7-days to permission an unrecognized deice with your valid login credentials.

If you are on the original/only device, and did not make a backup of the 2FA key, then you would simply need to wait the seven days to permission the fresh install of the app. There is no way to by-pass this protocol, and Edge does not have any control or ability to even look into user accounts.

If an attacker had your login information and tried to access your account, they would get locked out, you would be notified of this and would be able to take action to prevent the unauthorized access. 

After the 7-day period, you will gain full access to your account. Once you're back in, we suggest that you go into Menu(≡) > Settings > Account Settings, to make a record of your 2-Factor Security key, and also create a Password Recovery token by setting up some Questions/Answers. If you store these securely, you can easily protect your Edge account and the assets inside for many years to come.